Hervey Bay Airport (HVB) taxis and airport transfers

Ways you can pay

• Prepay (held) — We pre-authorise the quoted fare on your card — the money is held, not taken. Our office checks the job for any extras and approves it, and only then is the payment taken. You can pay in your own currency; the fare is settled against its GBP value.When: the estimate is held on your card the moment you book. It is only taken after our office approves the job — usually within a few hours. If the final fare is lower, you are charged the lower amount; anything extra (waiting time, extra stops) is agreed with you first.If verification fails: no money is taken and the hold is released automatically (your bank may show a pending line for a day or two). Your booking stays in place as unpaid — we email and text you a fresh secure payment link, and if it still will not go through you can switch to paying the driver or by bank transfer without losing the booking.
• Card after ride — Save your card securely now — we charge the final fare when the driver marks the ride complete, then email your receipt.When: nothing is taken at booking — we only check the card is valid. The final fare is charged after the ride, once the driver marks the journey complete, and a receipt is emailed to you.If verification fails: the card is not saved and nothing is charged. Your booking is not cancelled — we contact you for another card, or you can pay the driver on the day.
• Direct Debit — Set up a UK Direct Debit mandate now with your sort code and account number. The final fare is collected from your bank account after the journey — ideal for regular and account travel. Protected by the Direct Debit Guarantee.When: nothing is taken at booking. The final fare is collected from your bank account a few working days after the ride, with advance notice under the Direct Debit Guarantee.If the mandate or a collection fails: your bank rejects it and we email you. The booking stands and we will ask for another payment method — no charge is applied twice.
• Bank transfer — We email you our account name, sort code and account number with a payment reference as soon as you book. The payment must be showing in our account before your journey starts — if it hasn't cleared by then, your driver will be told to collect the fare from you instead.When: you pay before the ride. We email our bank details and a reference when you book, and the money must show in our account before pickup.
• Pay the driver — Nothing to pay online. Settle directly with your driver at the end of the journey — cash, the card machine in the vehicle, bank transfer, or by phone.When: at the end of the journey. Nothing is taken online — you settle the fare with the driver when you arrive.
• Pay by phone — Our office will call you on the number you give us to take payment securely over the phone before pickup.When: before the ride. Our office calls you on the number you give us to take payment before your driver sets off.
• On account — Already have an approved account with us? Enter your account reference and the journey is added to your invoice.When: after the ride. The journey is added to your account and settled on your normal invoice terms.

All prices are quoted and settled in GBP. Card payments are handled by our secure payment providers — we never store your full card details.